This report was prepared and distributed to our customers in accordance with Federal and State drinking water regulations. It contains information about where your water comes from, what your water contains, how this water complies with Federal and State regulatory standards, and how customers may obtain more information. For more water quality information, questions about this report, or to request additional copies, please call (615) 451-5922.

Common Water Quality Problems Water

Rusty Water

Sometimes water lines (both our lines and your lines) can form iron deposits on the inside of the wall of the pipe. Most often this does not cause a problem. However, changes in water pressure caused by construction activity, a water line being temporarily shut down, or the use of fire hydrants can cause these deposits to break loose and dissolve in the water, resulting in discoloration. While the rusty looking water is safe; it just doesn't look appealing, doesn't taste very good, and isn't very good for washing clothes.

Gallatin Public Utilities routinely flushes our water mains to help remove these deposits and this can sometimes cause temporary discoloration. Although unpleasant, it is temporary and not harmful. Our service technicians flushing the hydrants can eliminate most of the discolored water through fire hydrants, but if you have discolored water you should let your faucet run until the water appears clear. If the problem persists, contact us by calling (615) 451-5922 or email us.

Rotten Egg Odor

Sometimes we receive complaints about the water smelling like "sulfur" or "rotten eggs". This sulfur smell typically comes from iron in the water. It is normal to find iron in the water. As the iron forms deposits in pipes it can give off a sulfur smell. This problem will be more noticeable in seldom used lines and water heaters. Briefly running these lines periodically will help reduce the iron build up and the sulfur smell. It is also recommended that you clean and drain your water heater at least once a year, this will help reduce the amount of sediment that builds up in the bottom of your water heater. If the problem persists, contact us by calling (615) 451-5922 or email us.

Water Quality Reports